Menu

Dacor Customer Care

FAQ

Installation

Can I install a Dacor Cooktop over any single wall oven?

Yes, almost all of our cooktops can be installed over any of our single wall ovens in a standard cabinet. The exceptions are both Epicure® models (ESG366, ESG486) and the Preference® model SGM464GG.

Can I place the gas supply in the left-hand cabinet when installing an Epicure® Range?

You can put the valve in the cabinet to the left or right of the range. Make sure to check with your local building code inspector to verify the maximum gas flex hose length allowed in your area. If you have a cabinet on either side of the range, we recommend installing the valve under the range, toward the front. A hard gas pipe should be strapped to the floor.

Can I put a utensil drawer under a cooktop?

Yes, Preference® (SGM) models (except the SGM464GG) and Millennia® (ETT, CER) models measure 4" from the finished countertop to the bottom of the cooktop chassis. Although a drawer can be installed under a cooktop, there must be a minimum 1/2" clearance below the chassis to the top of the combustible materials of the drawer or shelf. The Epicure® Cooktops (ESG models) measure 7 3/4" in height and require their own platform, so you can place drawers directly under the ESG platform.

Does Dacor offer fully integrated warming ovens?

Yes, our integrated warming ovens (model IWO and IOWO) fully accept custom panels and hardware to match cabinetry finishes. The Preference® and Millennia® models also accept custom panels; however, the existing Dacor handle must be left intact and used in this type of installation.

How many blowers can be electrically connected to our hoods?

Up to two blowers can be connected to our EHD, EHDR, IVS, and IVSR models. Our newer RVs with RK, RL, RM, RN, or later in the serial number can also handle two blowers. They can also be connected to our ARSC remote switch.

I am installing an Epicure® Wall Hood and do not have any cabinets above it, can the hood be mounted to the back wall?

Yes, Epicure® Wall Hoods are designed and engineered to mount to a structural surface above or behind the hood. For convenient rear-wall attachment a ledger-mounting channel is used. This channel allows the installer to locate the structural members, within the rear wall, and firmly attach the field-supplied ledger material to the wall before mounting the hood. Once the ledger is level and attached correctly, the installer can place the hood on the ledger for support while continuing the installation. The next step is to attach the hood to the wall from the inside area behind the grime shields. With the filters and grime shield removed, the installer locates the final anchoring screws and flat washers. A series of slots are provided across the full width of the rear wall of the hood for multiple anchoring locations. To complete the installation, the installer finishes all electrical and sheet metal ducting attachments. In addition, the installer mounts the grime shield and returns the filters to their original position. Please refer to the illustration included for more details.

Is the IVS mounting hole, in the top of the IHL, centered left to the right?
What is the clearance requirement to install two wall ovens side by side?

Four inches between cutouts. This is Underwriters Laboratories (UL) requirement. Since Dacor ovens overlay the cutout by 3/4” on each side, this will leave 2 1/2” of visible space between the ovens.

What is the cubic feet per minute (CFM) rating needed for my cooktop/range?

The Dacor rule of thumb for determining CFM requirements is 1% of the total BTU output or 100 CFMs for every 10,000 BTUs. For example, ESG486 = 90,000 (total BTUs) X 1% = 900 CFM (minimum recommended CFM).

What is the dimension from the outside back of the integrated hood liner (IHL) to the back of the mounting hole for the integrated ventilation system (IVS)?

2 inches.

What is the distance required to install the PMOR30 and PCOR30 above a cooktop or range?

See table below:
 

30" cooktop or range BTU and watt rating
Height from top of cooktop or range burners to top of microwave
Height from finished floor
to the top of the microwave
  Max of 44,000 BTU   34" minimum with deflector installed or   36" minimum without deflector installed   70" minimum with deflector installed or 72" minimum without deflector installed
  Max of 60,000 BTU   36" minimum with deflector installed   72" minimum with deflector installed.
  Max of 10,000 watts   34" minimum with deflector installed or 36" minimum without deflector installed   70" minimum with deflector installed or 72" minimum without deflector installed

Note: Dacor PMOR and PCOR Over The Range Microwaves can be vented to the outside or recirculated. It is always recommended to vent to the outside when possible. Each microwave features a 300 CFM blower. A unique installation can increase the CFM of the microwave to 600 by disabling the built-in motor and installing the Dacor In-Line ILB8 600CFM Remote Blower. This unit must be installed with the wall-mounted accessory switch, available from Dacor (part ARSC). To operate the blower the customer must turn on the remote wall-mounted switch. This is an excellent installation for those who require more CFM but are limited on space in their kitchen.

What is the recommended distance between the top of the cooking surface and the bottom of an Epicure® Wall Hood?

The required distance to place the hood is between 30-36" above the cooking surface. The maximum recommended height without compromising efficiency is 36".

What is the recommended hood size for a cooktop/range?

The optimum ventilation size is 6" wider than the nominal width of the product being vented. For example, a 36" range would be best vented with a 42" wide hood. It is however acceptable to install a hood with the same nominal width as the product being vented. For example, a 30" range with a 30" ventilation hood.

What type of cabinets will the Epicure® 36” Single Wall Oven fit in?

A standard 36" wide base cabinet will hold this oven. The oven's overall dimension is exactly 36" wide. Our cut-out dimension of 34 1/2" allows this product to fit between 3/4" thick cabinet sides in 36" wide base cabinets.
Suggested cabinet applications for extra-wide 36" oven
Sink-Base Cabinets 
Cabinet manufacturers produce sink-base cabinets built to hold 33" wide sinks or wider. These cabinets can be modified, either by the manufacturer or by the field installer, to hold the Dacor® ECS136.
Toe-Kick and Base Platform 
Cabinet manufacturers produce materials to field construct a toe-kick and base platform. This structure along with a small top rail and side fillers will allow our ECS136 to sit between two adjacent base cabinets that are installed exactly 36" apart. The small side-mounting trim on each side needs to be approximately 3/4" wide. Once the toe-kick, base platform, side trims, and top rail are mounted to adjacent cabinets, you achieve a "field-built" cabinet opening to receive the Dacor ECS136.
Tall Cabinets 
Cabinet manufacturers produce tall cabinets, which are generally used for pantry, utility, and wall ovens. The standard wall oven tall cabinet will not be large enough to hold the 36" wide oven. A custom cabinet must be ordered with a minimum width of 36". In many product lines, pantry and utility cabinets are produced with width sizes of 24", 30", 33", 36", and 48".
Important Factors in the Construction of tall cabinets are the oven's cut-out opening height from the floor and the support shelf's load-bearing capacity. Ideally, the oven should be installed so that the door, in the open position, is at the same height as the counter. This assists with safe food transfer from the oven to the countertop. We recommend that the bottom of the cut-out opening be 31 1/4" from the floor. The platform supporting this product should hold up to 300 pounds. Stiffeners may be required under a shelf this wide. Shelf support on all four sides will be necessary.

Where is the gas line located in the grill unit?

When facing the grill, the gas line is located in the back right-hand corner, underneath the chassis.

View All

General

Where can I buy light bulbs and filters?

Many Dacor product accessories, i.e., light bulbs, filters, stainless steel cleaner, may be purchased on-line by visiting www.everythingdacor.com.

Convection Oven Buying Tips

A word about carry-over cooking.

After meat is pulled out of the oven, it will continue to cook. Carry-over cooking affects all foods, the larger the food, the longer the carry-over. It is best to let the meat rest after it comes out of the oven for 10 to 15 minutes. This will allow the meat to retain its juices and continue to set, making it easier to carve and cook to a safe serving temperature. 

Are there different types of convection?

Not all convection ovens are made alike. “True,” “European,” “Pure,” and “Fan-Assisted” are just a few of the phrases thrown into the mix to confuse consumers about their ovens. “True” or “European” convection refers to the third element in the back of the oven cell, similar to Dacor’s Pure Convection™ mode. This is the most crucial part to achieve even baking in a convection oven. “Fan-Assisted” convection refers to using the bottom element along with the fan in the back to distribute the heat. This would be Dacor’s Convection Bake™ mode.

Can I cook in glass bakeware in a convection oven?

Yes, you can use glass cookware in the oven. The temperature should not be lowered more than 25°F . If you are using really thick earthenware casserole dishes, clay or ceramic deep pots, Convection Bake™ or Standard Bake™ will be better cooking modes. The dish needs the bottom heat in order to cook the food correctly.

Can I use a baking stone or pizza stone in a convection oven?

Yes, with great success. These stones need to get really hot in order to get a crispy, brown sear on the bottom of pizzas and breads, so I recommend leaving them in during preheat. I also recommend using Convection Bake™ or Standard Bake™, and use rack position 1, counting up from the bottom, to place the stone. This will get it as close to the element as possible, and allow it to reach an acceptable temperature.

Can I use AirBake pans?

AirBake pans are designed with a pocket of air sandwiched between two aluminum sheets. The reason for this design is to buffer the heat coming up from the bottom of the oven cell. Remember that, in Pure Convection™, your heat source is from the back of the oven, not the bottom. There is no need to buffer the heat from the bottom. Can these pans still be used during Pure Convection™? Absolutely! In fact, they will also work well in Convection Bake™ and Standard Bake™.

Do foods cook faster in a convection oven?

Most roasted items will cook 30% faster than in conventional ovens. So, in a convection oven, meats get a better sear, cook faster, and stay moister and juicier.
Baked items do not lose much time at all, simply because they have shorter times altogether. Since the temperature is lowered in convection cooking, baked items need the full amount of time to cook correctly.

Do I have to lower the temperature and time when using convection?

In most cases, yes. During convection cooking, there is added heat movement inside of the oven. This will cause food to sear faster. Lowering the temperature will help the browning process to even out, so that the food continues to cook through at the same pace.

Do I have to use the provided broiler pans?

Dacor highly recommends the broiler pans for broiling meats. The broiler pan is designed to allow fat to drain down belo, eliminating flare-ups and excessive smoking.
If you are broiling foods that are low in fat content, a heavy-duty sheet pan will work fine. Thinner sheet pans may buckle under intense heat, which may cause uneven broiling.

Do I need special pots and pans for a convection oven?

No, you do not need special cookware. Some cookware, however, will work better than others in a convection oven. Light-colored or bright aluminum would be the best bakeware. Anodized finishes on bakeware can cause foods to brown too quickly. Nonstick finishes over aluminum bakeware will work fine.
Earthenware, ceramic dishes, and some glass dishes are not efficient at conducting heat, so they require the use of the bottom element. Convection Bake™ would be a great mode for this type of cookware. Cast iron pans can also be used with this mode since they also need bottom heat. As far as roasting, there is one special item you will need - a V-shaped roasting rack that fits inside a roasting pan. There are large ones for turkeys and roasts, and smaller, adjustable ones for chickens and smaller cuts of meat. It is very important to lift the roast off of the bottom of the pan so that the convection air circulates all the way around it. This will not only give you a better sear, it will enable the top to cook at the same rate as the bottom. If you do not have a roasting rack, make a rack out of large-diced carrots, celery, and onions. You will need enough to cover 2" on the bottom of a 3" pan. Not only will this raise the roast up, it will add flavor.

Do I need to baste my roasts when using convection?

No, roasts and turkeys do not need to be basted. During roasting, the convection fan will quickly sear the meat, locking in all the valuable juices. However, if you are using a marinade that is high in sugar, don’t baste with the marinade until the last hour of the cooking process. This will allow the roast to get a beautiful sear without the sugary marinade burning onto it. Convection air will sear faster, even when it is a sugary marinade.

Do I need to lower the temperature during convection cooking?

In most cases, the temperature can be lowered by 25°F. Since there is added heat movement inside the oven cell, the foods will sear faster. By lowering the temperature, foods are able to cook at the same rate.

Do I need to pan sear smaller cuts of meat before transferring them?

Many recipes from cooking school required us to pan sear, then transfer to an oven to finish it to doneness. Finish your meat in this same manner because it will cook for a relatively short period of time, and without the pan sear, the meatmay not get the beautiful caramelization you are looking for.

Do I need to preheat my convection oven?

Yes, all Dacor® Ovens need to be preheated, regardless of whether you are using a convection mode or not. In some modes, more than one element is used during preheat, which can cause the food to burn. The oven will tone when it has finished a preheat cycle, and the small "On" icon on the control panel will disappear. Always start with a hot oven or a hot pan. This gives you better control of your heat.

How do breads turn out in a convection oven?

Breads turn out wonderful in a convection oven, browning and rising nice and even. Pure Convection™ and Convection Bake™ are best suited for multi-rack cooking with rack positions 2 and 4 giving you best results.

How do the Dacor® timers work?

  • Timers can go up to 11 hours, 50 minutes.
  • To set a timer, press "Timer 1" or "Timer 2"and the up arrow to reach the desired time. Holding your finger on the up arrow will make it scroll faster.
  • "Timer 1" has a series of short beeps that will sound for 2 minutes before automatically shutting off. "Timer 2" has a long, then short beep sequence that will also sound for 2 minutes.
  • Press "Timer 1" or Timer 2" button once to turn the timer off after it has sounded. Pressing "Cancel/Secure" will cancel the timer along with the oven cooking function.
  • To cancel the timer while it is in progress, press the "Timer 1" or "Timer 2" button twice.
  • These timers are basically egg timers and can be used for any application in your kitchen. The oven does not need to be on in order to use the timers.

How do you clean the filter?

The filter is dishwasher safe. Or use hot soapy water. A degreaser can be used on heavily soiled filters.

How do you defrost in a convection oven?

To defrost foods in a convection oven, set the oven on Pure Convection™ at 135°F. Place the food on a rack inside a roasting pan to pick up any juices. Place the food in the oven on rack position 3, counting up from the bottom. Periodically check the food for its progress.
Keep in mind that a turkey, or anything that takes an exceptional amount of time to defrost would not defrost well in a convection oven. Anything that would normally take over 2 hours to defrost will not work because it is left in the temperature danger zone (between 40-140°F) too long.

How does the probe work?

  • The probe is made of high-temperature plastic and a stainless steel stem.
  • The stem measures 4 3/4".
  • The oven goes through preheat without the probe inserted, then once the preheat has toned, hit "Probe," then the up arrow to set the desired probe temperature.
  • The temperature range that the probe will read is from 100 to 200°F.
  • When setting the probe temperature, it will automatically default to 160°F. Use the up or down arrows to set the desired temperature.
  • The probe plugs in the left side of the oven cavity.
  • After the probe has been inserted into the food, the temperature will default to 100°F (even if the food has not reached that temperature yet), and the temperature will climb up in 1°F increments until it reaches the set temperature.
  • A tone will sound when the set temperature is reached.
  • The oven will shut off after the food has reached the desired temperature and will hold it at 150°F. The residual heat of the oven, however, will cause the temperature in the food to continue to climb. If you are not present to remove the food, it can easily overcook.
  • The probe does not withstand self-cleaning temperatures and should not be left in the oven.
  • Display will flash and beep "PRB" if probe is not inserted properly after setting the probe temperature.
  • Correct places to place the probe stem:
    • Do not place the probe near the bone or in the fat of the meat. It should be placed in the meatiest part.
    • It is best to put it in dark meat as piercing white can cause the meat to dry out.
    • Do not remove the probe and reinsert it. This will also cause the meat to dry out.

How does Time Delay Bake™ work?

Please refer to your product Use & Care Manual.

How long does it take for the oven to preheat?

Pre-heat times will vary depending on the Dacor oven or range model. Dacor recommends 15 minutes beyond tone for best results.

How powerful is the fan during convection? Will food blow around in the oven cell?

Remember that the fan is pulling air in from the cell, not blowing it into the cell. The fan may pick up some grease particles, but the filter that is in front of the fan will trap them.

If I am at a high altitude, what do I need to know about convection?

If you are at an altitude of over 3,000 feet, baking temperatures are normally increased by 25°F. In convection cooking, recipes are normally decreased 25°F. If you are at a high altitude with a convection oven, no adjustments need to be made to your recipes.

Is there a difference between gas convection ovens and electric?

Yes. Gas convection ovens do not have a rear element, due to the nature of combustion. These gas ovens use a bottom flame that is located underneath the floor of the oven cell. The convection fan in the back circulates the heat coming up from the bottom. Therefore, air space of at least 1" on all sides must be left around the baking sheets or roasting pans.
Electric convection ovens use a rear element located on the back wall of the oven, which reaches each rack more evenly. Little to no air space is required around the baking sheet.

My baked goods don’t seem as even as when I first got this oven. What is wrong with it?

If you do a lot of roasting in addition to heavy baking and broiling, it may be that the convection filter in the back of the oven needs to be cleaned. Since the fan draws air through the filter, grease particles will stick to it, and this can obstruct the airflow. Follow the instructions above to clean it.

What are the best pots and pans for my Dacor® Oven?

Any flat-bottom pot or pan will work on a Dacor® Oven or Range. As far as roasting, raising the roast up on an oven roasting rack inside of a roasting pan will allow the convection air to circulate all the way around, giving it a better sear. A deeper pan will prohibit the convection air to fully circulate around it and prolong the roast's cooking time (stated in the Use & Care or Cooking Guide). On the glass ETT and CER cooktops, glass cookware, such as Visions, and cast iron cookware are not the best conductors. Some recommended brand names include All-Clad, Calphalon, Kitchenaid, Chantal, Circulon, Ananlon, and Cuisinart.

What are the minimum safe internal temperatures for various foods?

Pork, ham, sausage, and bacon in a microwave 180°F
All foods previously served and cooled, then reheated 165°F within two hours
All poultry and game birds 165°F
Turkey
Stuffed meats 165°F
Stuffing 165°F
Ground beef and ground pork 165°F
Pork, ham, and bacon in another heating element 155°F
Fish and most other potentially hazardous foods not listed here 145°F Beef roasts (rare) 145°F Beef steaks (rare) 145°F

What foods cook best on Convection Broil™?

Convection Broil™ mode is available on RSD30 ranges, RSE30 ranges, and the lower oven of a double convection wall oven (ECD30, PCD30, MCD230, ECD227, PCD227, MCD227). Seafood cooks wonderfully on Convection Broil™. It gets a nice sear and cooks through. Since it usually requires shorter cooking time than thicker foods, such as steak, Convection Broil™ will cook fish without having to flip it, which means it will not flake apart. Vegetables cut small will also cook well on Convection Broil™. Garlic bread is great on Convection Broil™; it allows the butter to soak in the bread without burning too quickly.

What foods cook best on Standard Broil™?

Really thick foods, like steak, bone-in chicken or salmon fillet cook best on Standard Broil™. Without the aid of the convection fan, these thicker foods cook more thoroughly, without searing rare.

What is the advantage to roasting meats in convection?

If properly raised on a roasting rack, convection quickly sears the roast, locking in valuable juices, then continues to cook the roast. In some traditional recipes, it calls for searing the roast on a cooktop then transferring it to the oven. In Pure Convection™, you don’t need to do that because the convection air will sear the roast during this process.

What’s the difference between Pure Convection™ and Convection Bake™?

Pure Convection™ uses the element that is behind the convection fan, whereas Convection Bake™ uses the element that is on the bottom of the oven and the fan.
Pure Convection is going to give you better heat distribution since it radiates from the rear of the oven cavity to the front.  Heat is distributed to each rack position evenly. Pure Convection is best suited for roasting, meats, baked goods and multi-rack cooking.
Convection Bake will cook foods closest to the element first. This mode is best suited for foods that need to be browned or crisped on the bottom,  like a pizza or a loaf bread.
In either case, make sure to lower the temperature by 25°F.

How do I change from Celsius to Fahrenheit or from Fahrenheit to Celsius on my Classic Wall Oven or Range, or my Preference Range?

Choose the Convection Bake Mode on your controller and select a temperature higher than either 500oF or 260oC.  Press and hold Convection Bake for 3-4 seconds and "F" or "C" will appear in red in the display.  Using your up/down keys, toggle from "F" to "C", or "C" to "F" depending on your choice.  If you are not using your product, turn it off by pressing Cancel/Secure.

View All

Dishwasher

Do I use the pre-wash compartment with the Quick Wash cycle?

No, when running the Quick Wash cycle, do not add detergent to the pre-wash compartment.

My dishwasher will not drain, what do I do?

Be sure there is no blockage in the filter system or in the air gap.  The air gap is a vent located on top of the sink.  It is connected to the dishwasher and required by some local codes.  Also check for a kink in the drain hose.

My dishwasher will not fill, what do I do?

Push the racks in all the way.  Make sure that the door is completely closed by pushing in on the door handle until you hear a click.  Verify that the dishwasher is on (follow the instructions in your Use and Care Manual).  Be sure that the water feed line to the dishwasher is not kinked and that the water valve is turned on.

My dishwasher will not start, what do I do?

Push the racks in all the way.  Make sure that the door is completely closed by pushing in on the door handle until you hear a click.  Check to be sure the electrical plug is inserted in the wall socket correctly.  Replace the fuse or reset the circuit breaker.  If your circuit breaker continually needs to be reset, have your wiring checked.  It may be necessary to remove other appliances from the circuit.

What do I do about marks on my melamine and plastics?

Use a special cleaner for plastics.

What do I do to prevent spotting and filming?

If you have hard water, follow these guidelines:  Use the maximum recommended amount of dishwasher detergent (not dish soap) recommended in your Use and Care Manual.  Use only the correct amount of dishwasher detergent according to your water hardness (check your Use and Care Manual for details) and the wash program selected.  Fill the dispenser only when you are ready to start the dishwasher.  Do not use old or caked detergent.  Store dishwasher detergent in a dry place and in a closed container.  Change your dishwasher detergent if results are still poor.  Make sure the rinse aid dispenser is full.  Make sure the dishwasher is loaded according to the instructions in your Use and Care Manual.  Do not overload.  To remove hard water spots, try a vinegar rinse:  Wash and rinse the load as usual.  Remove all metal items from the dishwasher.  Do not add detergent.  Pour 2 cups of vinegar into a bowl and set it on the bottom rack.  Run the dishes through an entire wash program.  If the vinegar rinse does not work, repeat the process substituting 1/4 cup of citric acid crystals (available at most drug stores) for the vinegar.
If your water hardness exceeds 3gpg, you should use a rinse agent with citric acid (acid rinse agent).  In hard water areas, both the dishes and the machine can develop a white or gray film after a while.  This can be removed by replacing the pre-wash detergent with two tablespoons of citric acid.
Wiping metal items with a damp cloth should remove spots.  For sterling and silver plated flatware, rub with a towel, or use a good cream silver polish.  If spotting and filming persists, you may need a home water softener.
Note:  Different brands of dishwasher detergent have different amounts of phosphorous for softening water.  In some areas with hard water, you may need to use more detergent if it has less than an 8.7% phosphorous content or change to a detergent brand with more phosphorus.
If you have soft water, be careful not to use too much rinse aid, this can create spotting and filming.  Adjust rinse aid dispenser according to the instructions in your Use and Care Manual.
If you have very soft water and still experience streaking when the dispenser is set to position 1, you can dilute the rinse agent with water before pouring it into the dispenser to get acceptable results.
Other steps to avoid spotting and filming include:  Run the garbage disposal to eliminate food and obstructions in the sink, prior to starting the dishwasher.  Make sure the sink drains properly.  Make sure the spray can reach all soiled surfaces and that both spray arms rotate freely.  Items should not obstruct movement of the spray arms.  If necessary, clear any obstructions and clear spray arm holes with a pointed object and rinse under water.  Check the hot water supply temperature.  Minimum recommended incoming temperature to the dishwasher is 120°F.  Make sure the water valve is fully open and that the water pressure is between 20 and 120psi.  The flow rate is a minimum of 1.0 gpm.  In addition, be sure to check the strainer and clean if necessary.  Also make sure items are not nested during the wash or rinse cycles. 

What do I do when the external alarm status light goes on?

This alarm lets you know that the dishwasher's computer has detected a problem.  Press CANCEL twice.  If the light remains on, disconnect the power for 5 seconds, then turn it back on.  If the alarm status light comes back on, call for service.

What is causing my glassware and dishware to chip or break?

Do not overload.  Load between rack prongs, not over them.  Glasses loaded over prongs will not be supported and may chip or break.  Make sure glassware is secure and can't come loose.  Always use the top rack for delicate items.  The Crystal cycle should be used for china.  Be sure to secure your dishware during loading.

What should not be washed?

Antique crystal, delicate china and aluminum.

Why am I experiencing a cloudy film (or etching) on my glassware?

This may be caused by using too much detergent, especially if you have soft water.  Use a good quality dishwasher detergent and rinse-aid.  If you have soft water, be sure to set the rinse aid levels to minimum.  Do not overload the dishwasher.  The water should circulate freely, to assure adequate rinsing and draining.  To remove cloudy film, try a vinegar rinse:  1) Wash and rinse your load as usual.  2) Remove all metal items from the dishwasher.  Do not add detergent.  3) Pour 2 cups of vinegar into a bowl and set it on the bottom rack.  4) Run dishes through an entire wash program.  If the vinegar rinse does not work, repeat the process, substituting 1/4 cup of citric acid crystals (available at most drug stores) for the vinegar.  If the vinegar or citric acid rinse does not remove the film, the cloudiness is "etching".  This is permanent.  To prevent etching, if you have soft water, try using only 1 teaspoon of recommended dishwasher detergent.  Do not use bleach or scouring powder on glassware.

Why am I experiencing an unusual noise during the wash and rinse cycles?

Utensils may not be secure or something small may have dropped from the rack.  Water may cause utensils to rattle.  Be sure to secure your dishware during loading.

Why am I experiencing marks and discoloration on my dishware?

This may be caused by aluminum utensils rubbing against items during the wash cycle.  Be sure aluminum utensils, especially light weight, foil-type pans, do not touch dishes.

Why are my dishes not dry when I open the dishwasher?

Be sure that the rinse aid dispenser is full.  Rinse aid helps dishes to dry faster.  Check the hot water supply temperature.  Minimum recommended incoming temperature to the dishwasher is 120°F.  Dishes washed with the sani-rinse setting will dry the fastest.  Do not open the dishwasher door until you are sure that the dry cycle has been completed.  Do not overload or nest items.  Load according to the instructions in your Use and Care Manual.  Certain plastic materials are difficult to dry.  Plastics may need to be towel dried.

Why do I have water left in the bottom of the dishwasher near the filters?

Water left in the strainer is normal.  If you believe there is excessive water in the bottom of your dishwasher, be sure that you have allowed the dishwasher to complete its cycle.  If you have pressed the CANCEL button twice in the middle of a cycle, restart or drain the dishwasher following the instructions in your Use and Care Manual.

Why do I have yellow or brown marks on my dishware?

There are several possibilities:  1) Tea or coffee (tannic acid) stains - remove tea or coffee stains by hand using a solution of 1/2 cup bleach and 3 cups warm water (do not use on sterling silver or silver plate).  2) Washing copper with sterling silver - yellow film on sterling silver results when you wash copper utensils in the same load.  Silver polish will usually remove this type of stain.  3) Your local water is high in iron or manganese - spots may be removed with a non-abrasive cleaner or a stronger, temporary solution, is to use a teaspoon to a tablespoon of citric acid crystals in place of the pre-wash detergent in the detergent dispenser, then follow this pre-wash with a full detergent wash on the Heavy wash cycle.  A permanent solution would be to install an iron removal system in the water supply.

Why do I still have small particles on my dishware or flatware after washing?

Make sure that your filter system is clean and properly installed.  Use only the correct amount of dishwasher detergent according to your water hardness (see explanataion in your Use and Care Manual) and the wash program selected.  Fill the dispenser only when you are ready to start the dishwasher.  Do not use old or caked detergent.  Store the dishwasher detergent in a dry place and in a closed container or use individual packed tablets (such as Finish - not gel-packs) to avoid moisture breakdown of powder enzymes.   Change your dishwasher detergent if results are still poor.  Make sure that both spray arms rotate freely and there are no items obstructing movement of the spray arms.  Also, check to be sure the holes in the spray arms are not blocked.  If necessary, clear the holes with a pointed object and rinse under water.  Be sure that the water valve is fully open and the water pressure is between 20 and 120psi, with a minimum flow rate of 1.0 gpm.

Why do some of my plastic items come out of the dishwasher distorted in shape?

Do not wash plastic items in the dishwasher that are not "dishwasher safe".

Why does the water backup in the sink when the dishwasher drains?

Your garbage disposal or sink trap may be full.  Run the garbage disposal to eliminate food and obstructions in the sink and make sure that the sink is draining properly.

Why is detergent left in my detergent compartment?

Only add detergent to the dishwasher before starting it.  Do not use detergent that is hard or caked in the box.  Use only fresh detergent.  Check to be sure the dispenser lid is opening.  If the dispenser lid is not opening, look for items that may be blocking it.  Make sure that both spray arms rotate freely and there are no items obstructing movement of the spray arms.  Also, check to be sure the holes in the spray arms are not blocked.  If necessary, clear the holes with a pointed object and rinse under water.

Why is my Delay mode not working?

Verify that the racks are pushed all the way in and the door is completely closed by pushing firmly on the door until it clicks into place.

Why is my detergent compartment not opening?

Only add detergent to the dishwasher before starting it.  Do not use detergent that is hard or caked in the box.  Use only fresh detergent.  Check to be sure the dispenser lid is opening.  If the dispenser lid is not opening, look for items that may be blocking it.  Make sure that both spray arms rotate freely and there are no items obstructing movement of the spray arms.  Also, check to be sure the holes in the spray arms are not blocked.  If necessary, clear the holes with a pointed object and rinse under water.

Why is my stainless steel (or silver plate) discoloring?

If stainless steel contacts silver, discoloration will occur.  Do not put stainless steel and silver flatware in the same silverware basket compartment.  Direct contact to stainless steel can cause permanent damage to silver.  Clean stained items with silver polish.  Do not use abrasives on stainless steel or silver.  Also, salty or acidic foods left on flatware may cause discoloration.  Rinse flatware if it will be left for several hours before washing.

View All

Cooktop/Range

Burners on my Cooktop or Range will not light or continue to spark after lighting, what can I do?

  1. Using the igniter cleaning brush that came with your cooktop, brush completely around the igniter, including over and under the edge of the metal top and porcelain base.  Use care while cleaning because the porcelain is fragile and can crack or break.  Do not use water to clean the igniters.  If necesary, use a small amount of rubbing alcohol to help dissolve grime.
  2. Examine the burner rings.  Remove anything stuck in the holes with a straightened paper clip, wire or needle.  Be careful not to scratch or damage the ring and cap.  Do not distort the shape of the burner ring holes.
  3. Clean all the burner parts, including the burner bases, with window cleaner or rubbing alcohol.  Use a cleaning brush with plastic bristles or a firm tooth brush.  When done, rinse the parts well with clean water.  Dry all the parts throroughly before re-assembling them.
  4. Reassemble the cooktop according to the burner and grate assembly instructions starting in your product's Use and Care Manual.  Test the burners after reassembling them.  If the flame is uneven, be sure that the brass burner ring and porcelain burner cap are properly positioned, then check for any remaining dirt or grime on the burner parts or igniter.  If erratic clicking is still present, make sure the igniter is completely dry.  If the unit still exhibits problems after drying, call your local Dacor® authorized Service Agent. 

Can CERAN cooktops overheat?

No.  An integrated temperature limiter automatically deactivates the heating elements when a certain safety temperature has been exceeded.  The final temperature setting, however, is made by the cooktop manufacturer.

Can I use the simmer plate at a higher temperature than low?

The simmer plate can be used at no higher than medium. Keep in mind, though, that the simmer plate will retain heat. For instance, if you are bringing rice to a boil and then dropping it down to a simmer, the rice may boil over because the simmer plate will not react fast enough. It is best to bring the rice to a boil without the simmer plate, then transfer it to the simmer plate to cook.

How do I clean the yellow stain around my cooktop burners or on my range’s stainless steel backsplash?

Always try the least abrasive method depending on the amount of discoloration. Degreasers, powdered cleaners and cleaning pads may all be used. When using pads, please take care to use minimum pressure and go with the grain of the stainless steel. For stubborn stains, you may use oven cleaners making sure to follow the instructions on the product for use on stainless steel. In most cases this means protecting the burner heads when applying the product to the stained area, and allowing it to stand for the recommended time. When finished, please be certain to rinse well to remove any remaining residue.

I spilled something sugary on my glass ceramic cooktop. What is the best way to remove it?

Warm the surface enough to make the substance pliable. Using a new, sharp razor in the scraper provided, gently remove the substance. When the surface has cooled, use the Cook Top Cleaning Crème for future protection.

It seems as though my cooktop grates are chipping and the aluminum is showing through. How can I get them to look new again?

Most likely, the grates have not chipped. It is usually metal from your pots and pans rubbing off on the grates. There are two ways to clean this: one is to use a brass brush and water. This will remove the metal markings. The other is to apply Cook Top Cleaning Crème to the grates use the abrasive side of a sponge. Finish by rinsing well. Both of these ways should return your grates to their original color.

Rice on my smooth ceramic cooktop keeps boiling over. How can I get rice to cook properly?

The smooth glass cooktop will retain heat, especially when cooking at a high setting and then moving to a lower one. When food comes to a boil, slide the pot slightly off the burner. This will allow the element and glass to cool down properly without boiling over.

View All

Microwave

How do I remove odors from my microwave?

Occasionally, a cooking odor may remain in the oven.  To remove, combine 1 cup of water, the grated peel and juice of one lemon and several whole cloves in a 2 cup glass measuring cup.  Boil for several minutes using 100% power.  Allow to set in the oven until cool.  Wipe interior with a soft cloth.  Please note, for strong odors, this process may need to be repeated.

I keep trying to cook popcorn in my DCM, and it burns badly on the bottom. What could be the problem

In the DCM, the turntable is metal, which can conduct energy and is the culprit of burning popcorn. Place a 9-10” glass pie dish (must be microwave safe. Check manufacturer’s recommendation), turned upside down in the center of the turntable, and place the popcorn on top. Please reference your Use & Care manual.

I used the sensor mode for a baked potato in my microwave, and it was still hard in the center. How can I get it to cook through?

After you pierce the potato, place it on a paper towel-lined turntable. Press the sensor mode and cook. After cooking, remove from oven, wrap in aluminum foil and let stand 5-10 minutes. For more information, please refer to your Use & Care manual.

Refrigerator

How can I remove odors from inside my refrigerator?

It can take several months for smells inside the refrigerator to dissipate.  However, the following steps will assist in riding your unit more quickly of unpleasant odors:
For hard to remove smells spilled in the refrigerator, like fish or shimp juice, take a breath mint and wet it.  Place the mint on a paper plate or bowl inside the refrigerator section.  Leave the mint in the refrigerator (dampening it periodically) to allow the mint to circulate throughout the unit.  Leave the mint in for only 2 or 3 days.  Depending on how bad the smell is, it could take a couple of days, weeks or months before the smell is completely gone.  Keep repeating this process until the smell is gone or if it starts coming back.
For severely embedded smells, turn off the refrigerator and remove everything from inside.  Wash the refrigerator walls, bins, drawers and shelves in a 50/50 vinegar and water sollution.  Then rinse them in a 50/50 solution of lemon juice and water.  This will remove most of the smell from the plastic, but not all.
Put everything back into the refrigerator except the food.  Go to the pet store and purchase activated charcoal.  Place charcoal in the bottom of paper bowls (one or two bowls for the freezer and one or two for the refrigerator sections).
Open two boxes of baking soda and place one in the freezer and one in the refrigerator section.  Roll pages of newspaper into loose paper balls and place several on a paper plate.  Make enough newspaper/paper plates to place one on each shelf in the freezer and refrigerator.  Place one drop of cooking vanilla on one of the paper balls in the refrigerator section.
Turn the refrigerator on and close the doors.  Depending on how bad it smells, wait a could of days or a week and repeat the above steps.  You will gradually notice the smell disappear and be able to use the refrigerator again.

Automatic Coffee Systems

What does the display message “Please Milk Clean” mean?

The café latte, latte or cappuccino button has been pushed within the last two hours. Perform a milk cleaning. Note: The coffee system detects when one of the buttons that dispense milk was last pushed and displays "Please Milk Clean" two hours later, even if milk was not actually dispensed. The message will not clear until a milk cleaning is performed.

What does the display message “Clean Group” mean?

The coffee system needs to be cleaned. The "Clean Group" message appears every 30 cycles indicating the system is overdue for a group cleaning. The "Clean Group" message will disappear after the group cleaning is complete.

What does the display message “Xxxxxx Group Error” mean (my buttons also don’t work)?

Operation problem detected. Open and close the front panel flap. Call for service if message repeats.

What does the display message “Timeout Filling Up Boiler” mean (my buttons also don’t work)?

Operation problem detected. Turn the power switch off, then on. Call for service if message repeats.

What does the display message “Flow Meter Error” mean (my buttons also don’t work)?

No water in water tank (Model CM24T-1) or water supply not connected or turned on (Model 24P-1). Pour water in the tank (Model CM24T-1) or check to make sure the water supply is connected and turned on. Call for service if message repeats.

What does the display message “Error – Coffee Temperature” or “Error – Steam Temperature” mean (my buttons also don’t work)?

Operation problem detected. Call for service.

What does the display message “Too Much Coffee” mean? The coffee system is ejecting my coffee and doesn’t make any drinks.

There is too much coffee put in the ground coffee chute. Reduce the amount (there should be only 1 to 1 1/4 scoops in the chute). If the ground coffee chute is not being used, the grind time may be programmed incorrectly. Shorten the grind time to the default setting following the instructions in the Use and Care Manual.

Why do I hear a whining noise when the power switch is first turned on or the door is opened and closed?

The coffee system is testing the tamper motor for proper operation. This is a normal sound when the unit is first starting up.

Why do I hear a whining noise when the power switch is first turned on or the door is opened and closed?

The coffee system is testing the tamper motor for proper operation. This is a normal sound when the unit is first starting up.

What do I do if nothing is working on my Automatic Coffee System?

Check to be sure that the coffee system power connector is plugged into a dedicated, grounded power receptacle. Then verify that the power at the junction box is turned on and that the circuit breaker has not been tripped or the fuse blown. Be sure that the power switch is turned on. In case of power outage, contact the power company.

What do I do if the lights are not appearing on my Automatic Coffee System?

Turn the light switch on. If the light is burned out, call for service.

What do I do if I hear a loud buzzing noise, but no coffee or water comes out of the dispenser?

There may be no water in the water tank (Model CM24T-1), or the water supply may not be connected or turned on (Model CM24P-1). The tank model will display "Refill Water Tank" when empty. Be sure that the tank is full and that the water supply is connected and turned on. A loud buzzing noise may also occur if the pre-ground coffee button has been pushed, but no coffee is loaded in the ground coffee chute. With power to the coffee system turned on, pour ground coffee in the ground coffee chute.

Why do I hear a grinding noise while the coffee is being made?

The coffee system is grinding the coffee beans. This is a normal sound during the coffee brewing process.

Water is coming out with no coffee or is pale brown and there is a loud humming noise. What do I do?

The coffee bean bin is empty. If there are coffee beans in the bin, then the coffee grinder is jammed. Turn off the power to the coffee system and remove all coffee beans from the coffee bean container. Check for beans that may be jammed in the dispenser and remove them. Replace the beans in the coffee bean container and try grinding again. The jam may have been caused by the wrong type of coffee beans (flavored, un-roasted, or partial coffee beans). Call for service if necessary.

Why is my coffee too strong or too weak?

The choice of beans affects the coffee strength. Try changing to a different roast level of coffee (light, medium, or dark roast coffee). Also, check to be sure that the coffee grinder is not out of adjustment (follow the instructions in your Use and Care Manual).

Why is water going into the drip tray when I make coffee?

This is a normal operation. The coffee system purges water into the drip tray to make sure that the water is hot for the next cup.

Why is my milk not hot enough?

The milk pinch screw may be too loose, try tightening the pinch screw. If the steam temperature is incorrectly programmed, this will also affect the temperature of the milk. Following the instructions in the Use and Care Manual, increase the steam temperature setting.

Why is my milk too hot?

The milk pinch screw may be too tight, try loosening the pinch screw. If the steam temperature is incorrectly programmed, this will also affect the temperature of the milk. Follow the instructions in the Use and Care Manual, decrease the steam temperature setting.

When I prepare a latte, why doesn’t milk come out of the nozzle?

Check to be sure a milk container is connected to the system. If so, adjust the milk pinch screw, it may be too tight and stopping the milk. Also, look for and adjust any kinks in the milk tube that might prohibit milk flow.

Why is my foam (milk) consistency poor?

The wrong type of milk or a non-dairy creamer may result in poor foaming. Clean the milk siphon tube and load the milk container compartment with whole milk for best results. Do not use non-dairy creamer, half-and-half, or non-fat milk. Also, check the milk pinch screw and tighten if necessary, it may be too loose and can affect the foaming process. If poor consistency continues, the foam milk knob may be out of adjustment. Follow the instructions in the Use and Care Manual to adjust the foam milk knob level.

Why is my water or milk dripping out of the nozzle after coffee, water, or milk is dispensed?

A small amount of water or milk dripping after dispensing is normal.

Why is the amount of the beverage I make too small?

You are using the espresso button. A normal size cup of espresso is about one ounce. Push the espresso or double espresso button multiple times or adjust the programming to dispense a larger beverage.

Why isn’t my coffee system making coffee drinks from ground coffee?

The coffee system cleans out the ground coffee brewer when the power switch is turned on. To make drinks from ground coffee, you must turn on the power switch before you put the grounds in the ground coffee chute.

Why aren’t my used coffee beans in the used coffee grounds bin no longer shaped like little “hockey pucks”?

The coffee system group setting is programmed incorrectly. Following the instructions in the Use and Care Manual changes the group program setting.

What does the display message “Please – Wait Heating” mean?

The appliance is still heating up. Wait until the display reads "Ready to Operate" (7-9 minutes).

What does the display message “Drawer Full” mean (my buttons also don’t work)?

The used coffee grounds bin is full. Empty the used coffee grounds drawer. Note: The "Drawer Full" message will not clear unless the drawer is emptied with the power switch on.

What does the display message “Machine Ready – Drawer Out” mean (my buttons also don’t work)?

The used coffee grounds bin is not installed properly. Check to make sure that the used coffee grounds bin is pushed completely into place.

What does the display message “System Off – Front Panel Open” mean (my buttons also don’t work)?

The front panel door is not closed. Close the front panel and lock it. Call for service if message repeats.

What does the display message “Please Milk Clean” mean?

The café latte, latte or cappuccino button has been pushed within the last two hours. Perform a milk cleaning. Note: The coffee system detects when one of the buttons that dispense milk was last pushed and displays "Please Milk Clean" two hours later, even if milk was not actually dispensed. The message will not clear until a milk cleaning is performed.

What does the display message “Clean Group” mean?

The coffee system needs to be cleaned. The "Clean Group" message appears every 30 cycles indicating the system is overdue for a group cleaning. The "Clean Group" message will disappear after the group cleaning is complete.

What does the display message “Xxxxxx Group Error” mean (my buttons also don’t work)?

Operation problem detected. Open and close the front panel flap. Call for service if message repeats.

What does the display message “Timeout Filling Up Boiler” mean (my buttons also don’t work)?

Operation problem detected. Turn the power switch off, then on. Call for service if message repeats.

What does the display message “Flow Meter Error” mean (my buttons also don’t work)?

No water in water tank (Model CM24T-1) or water supply not connected or turned on (Model 24P-1). Pour water in the tank (Model CM24T-1) or check to make sure the water supply is connected and turned on. Call for service if message repeats.

What does the display message “Error – Coffee Temperature” or “Error – Steam Temperature” mean (my buttons also don’t work)?

Operation problem detected. Call for service.

What does the display message “Too Much Coffee” mean? The coffee system is ejecting my coffee and doesn’t make any drinks.

There is too much coffee put in the ground coffee chute. Reduce the amount (there should be only 1 to 1 1/4 scoops in the chute). If the ground coffee chute is not being used, the grind time may be programmed incorrectly. Shorten the grind time to the default setting following the instructions in the Use and Care Manual.

Why do I hear a whining noise when the power switch is first turned on or the door is opened and closed?

The coffee system is testing the tamper motor for proper operation. This is a normal sound when the unit is first starting up.

View All

Sabbath and STAR-K

What is Star-K certification?

Star-K is an organization that certifies our products, making it possible to use them on Holy Days and the Sabbath. These limitations, restrictions, and directions form the basis of the laws of kashrus. For detailed information, please visit the Star-K Website at www.star-k.org.

What is the Sabbath and how do your ovens comply with observing the Sabbath?

In Jewish religion, the Sabbath is a holy day in which one must not do work. Work is defined by an action that causes a reaction. Work in this sense would be a light turning on when you open an oven or a refrigerator door, for example.
Sabbath: Before sundown the night before the Sabbath, turn on your Dacor® Oven and leave it on until the following sundown so that food may be warmed. All foods must then be removed at the same time.
Holy days: Before sundown the night before the holy day, turn on your Dacor® Oven and leave it on until the end of the holiday. Food can be cooked on holy days.
In our ovens, the cooling and convection fans do not turn off when the oven door opens. The lights also do not turn on. There is no timed shutoff on our ovens, either, meaning that once they are turned on, they will stay on until you manually turn them off. Both of these would be considered violations. Our ovens do not have a special Sabbath button because our ovens already adhere to the laws. When the oven door is opened, there are no changes to the control panel, which would also be a violation. It is best to wait for the small "On" light with the circle around it to go on before opening the oven door, though. This light indicates that the element has gone on, as the oven cycles on and off to maintain the selected temperature. Opening the oven door without this light going on may trigger the element to go on, which can be a violation. For more information, please visit the Star-K Website at  www.star-k.org.

Which Dacor® products are Star-K-certified?

Star-K is an organization that certifies our products, making it possible to use them on Holy Days and the Sabbath. These limitations, restrictions, and directions form the basis of the laws of kashrus. For detailed information, please visit the Star-K Website at www.star-k.org.

Turkey & Holiday Cooking Tips

Can I cover my turkey with aluminum foil?

When cooking in convection, it is best to leave the turkey uncovered so that it benefits from the convection sear. However, if the wings and legs begin to brown too much, you certainly can use foil to cover these areas.

Can I use the time delay feature on this oven to cook my turkey?

We do not recommend using the time delay function on your oven to cook your turkey. It is hard to keep protein foods out of the temperature danger zone (40-140°F). In using time delay, you are allowing a raw turkey to sit in the oven for an extended period of time, which allows bacteria to grow and a prospective food-borne illness to occur.

Do I have to truss the turkey?

To help it retain its shape, you may want to truss the turkey. Especially if you are stuffing the turkey, it tends to make things a little more manageable. Take cotton butcher's twine and tie the legs together.

Do I need to adjust the convection temperature down when baking multiple pies in the oven?

It is recommended that you still lower the temperature by 25°F, and increase the baking time to achieve optimal results. Increasing temperature may cause the pies to darken quicker on the crusts than set in the middle.

Do I need to baste the turkey while cooking?

No, you do not need to baste. Convection ovens will sear the turkey very quickly, locking in the juices.

Do I need to let the oven preheat before placing the turkey inside?

Yes, the oven needs to come to a full preheat before placing the turkey inside. During preheat, more than just the rear element comes on to preheat the oven quickly. Your turkey may burn if it is placed in during preheat.

Do I start the turkey breast-side up or breast-side down?

Breast-side up, and there's no need to flip a hot turkey during the cooking process. Just leave it breast-side up for the entire roasting process.

How can I best “stage” my holiday cooking?

Start by roasting the turkey first. While the turkey is cooking, use this time to cook any cooktop foods, such as mashed potatoes, cranberry sauce, etc. Hold these on low or on a simmer plate until service. The turkey will need to sit for about 15-20 minutes after it comes out of the oven before carving. Use this time to cook casseroles and breads.

How can I best use my warming oven for a large holiday meal?

The warming oven can hold any cooked casserole. Cover it with foil, and set the dial at about setting 4 or 5. You can also carve the turkey and place on a large platter, cover the platter with foil, then use setting 4 or 5 to keep warm. It is best not to hold food in the warming oven for more than 4 hours after it has been cooked. For breads, use setting 2 or 3.

How do I best use the oven timers?

Your Dacor® Oven has two timers that are extremely handy for large meals. Set them to remind you when to place the 2nd and 3rd dishes in the oven or on the cooktop.

How do I cook a casserole in the convection microwave?

First, select the "Preheat" button. Enter the recipe's original time to preheat and press "Start". Once the oven beeps and says, "Preheat Over, Place Food in Oven," place the covered or uncovered casserole in the microwave on the bottom turntable. Select "Convection", then re-enter the casserole's temperature. Enter time, then press "Start". Convection is the recommended mode for casseroles in a convection microwave. If you have two casseroles that have the same approximate cooking time and temperature, you can place one on the high rack and place the other on the turntable. Your cooking time may increase by 5-10 minutes if cooking two casseroles at the same time.

How long will it take for the turkey to cook?

UNSTUFFED TURKEY
 

# of pounds Recommended mode Recommended temperature (ºF) # of hours
  10-18    Pure Convection™   350   2 - 2 1/2
  18-22    Pure Convection™   350   2 1/2 - 3
  22-24   Convection Bake™   350   3 - 3 1/2
  24-30   Convection Bake™   325    3 1/2 - 4

STUFFED TURKEY
 
# of pounds Recommended mode Recommended temperature (ºF) # of hours
  10-18   Pure Convection™   350   2 ¾ - 3 1/4
  18-22   Pure Convection™   325   3 1/2 - 4
  22-24    Convection Bake™    325   4 - 4 1/2
  24-30   Convection Bake™   325   4 1/2 - 5

There are many factors that will alter the cooking time of the turkeys: partially-frozen or refrigerated turkeys will take longer; partially-cooked or turkeys that were seared in advance will take a shorter cooking time. The above guides are approximations. For best results, use an instant-read thermometer in the thigh for proper doneness.

How many pies can I fit in the oven at a time?

As long as the pies are not touching each other or the side walls of the oven, you can place up to three per rack, depending on their size. Pure Convection™ is the recommended baking mode, and use rack positions 1, 3, and 5. Your cooking time will most likely increase by about 10-15 minutes, depending on how many pies are in the oven at a time.

How should I place the roasting pan in the oven?

If you are roasting only one turkey, place the turkey with the rack facing side to side. If you are roasting 2 turkeys in one oven cell, two 10" x 13" pans with racks will fit front to back in the cell. The turkeys' cavities should face the window. HINT: The Dacor® Roasting Pan with V-rack (AORPVR) is designed to fit side by side in a 30" oven cell.

I don’t have a roasting rack. What do I do?

Make your own roasting rack by cutting carrots, celery, and onions into 1-1 1/2" pieces. Line the bottom of your roasting pan with the vegetables about 1 1/2-2" deep. Place the turkey on top of the vegetables.

I usually brine my turkey. Can I still do this using convection?

Absolutely! Follow the original brine recipe to prepare. When roasting, place on a V-shaped rack in a roasting pan. Use the same times, temperatures, and modes as stated in the charts above.

I usually cook my turkey in an oven-roasting bag, covered roasting pan, or covered ceramic roaster. What mode and temperature do I use?

When the turkey is completely covered, the convection air will not reach the turkey. It is best to use Standard Bake™ mode, rack position 1 and follow your original recipe for times and temperature.

I usually glaze my turkey. When is the best time during roasting to do this?

During the last hour would be best to glaze the turkey, especially if the glaze is sugar based. Sugar-based glazes tend to burn, so the last hour is best. The oven temperature may also need to be adjusted down to properly glaze the turkey without burning it. Begin with 25°F lower and adjust as necessary.

I usually make gravy out of the drippings on the bottom of the pan, but when roasting in convection, there is not enough. Why did this happen and what can I do to make the gravy?

If there are not enough drippings in the bottom of the pan to make your favorite gravy, keep in mind that they are still inside the turkey. The convection has seared the turkey and locked in the juices for a moist, flavorful turkey. You may need to compensate with more stock or broth.

I usually stuff my turkey. What do I need to do?

  1. Follow the above preparation steps for unstuffed turkeys.
  2. The stuffing needs to be fully cooked before inserting it into the bird's cavity. Any carrots, celery, or onions should be sautéed. Allow the stuffing to cool before inserting it into the cavity, though.
  3. Stuff the bird just before you are about to roast it. DO NOT stuff it the night before and then refrigerate it. There is a greater risk for creating bacteria when doing this.
  4. It is better to prepare stuffing on the side, instead of stuffing the turkey, since minimum internal temperatures cannot always be reached. Stuffing adds insulation, making it harder for the stuffing to reach a safe internal temperature of 165°F, while the turkey may register a much higher temperature, producing a drier product. It also lengthens the cooking process.
  5. After the turkey is in the oven, sanitize every utensil, cutting board and surface in the kitchen with a bleach-based cleanser and hot water.

I’m planning on grilling my turkey on the barbecue rotisserie. What do I need to do?

  1. The largest turkey that will fit on the rotisserie is 17 pounds. Somewhere between 10 and 13 pounds is recommended, as it is more manageable on the rotisserie.
  2. Unwrap the turkey and remove the neck and giblets.
  3. Rinse the turkey and pat dry with paper towels.
  4. Rub the skin with olive oil or butter for better browning. Season as desired.
  5. To add some stability, stuff the turkey cavity with whole, peeled onions. It is not recommended to stuff the turkey with bread stuffing. Prepare this on the side.
  6. Truss the turkey with butcher's twine. Fold the wing tips back behind the turkey and tie the bird's legs together, making it as compact as possible.
  7. Pierce the onions through the cavity with the rotisserie rod.
  8. Before turning the rotisserie burner on, insert the rod into the motor and watch the turkey spin to make sure it spins evenly and is centered in front of the rotisserie burner. Make adjustments accordingly.
  9. Use only the rotisserie burner. Do not use the burners on the bottom, as juices from the turkey may cause flare-ups.
  10. Close the canopy lid, but occasionally check the turkey to make sure that it is properly spinning on the rotisserie.
  11. Check the turkey's internal temperature with an instant-read thermometer to reach 180°F in the thigh.

I’m planning on grilling my turkey without using the rotisserie. How can I do this?

Prepare the turkey as stated above. Turn on the two side burners on high, leaving the center burner off. Once about 350°F registers on the front canopy thermometer, place the turkey on a V-shaped rack in the center of the barbecue. Adjust the burners down to a medium setting to maintain about 350°F. Timing will be about the same as stated in the above charts for stuffed or unstuffed turkeys. Close the canopy lid, but make sure to occasionally check the turkey.

Is it better to buy fresh or frozen turkeys?

It is better to buy fresh, but it needs to be purchased the day before roasting, and the selection at that time may not be suitable for your party. A fresh turkey should not sit in the refrigerator for more than one day since its quality will deteriorate quickly.
If purchasing a frozen turkey, you need to purchase it at least 5 days in advance and provide ample space in the refrigerator for proper thawing.

Is it better to roast one large turkey or two smaller ones?

Instead of doing one really large bird, try 2 medium-sized birds in one oven cell! In the Dacor® 30" Oven, you can place two 15-pound turkeys side by side on roasting racks. Think of it, four breasts, four legs, it's enough for 20 adults! Another reason to try this is because the smaller the bird, the more tender it will be. And the time will remain the same for one bird - your two birds at 15 pounds each will cook in about 2-2 1/2 hours!

Tips for Roasting Turkeys in a Convection Microwave.

Model numbers DCM24 or PCOR30

  1. In the DCM24, a 13-pound fresh whole turkey can be roasted. In the PCOR30, a 9-pound fresh whole turkey can be roasted. Season turkey as desired, then place turkey breast-side up on low rack with turntable below in the microwave. Use the Auto Roast™ mode: press Auto Roast, then 2 for turkey. Enter 13.0 pounds. Then press Start. It will take about 90 minutes to roast a turkey in this manner. There is no need to preheat.
  2. There is no need to baste during cooking, but if you would like to brush with butter, oil, or marinade, you may do so.
  3. It is best to determine doneness by taking the internal temperature with an instant read thermometer. The turkey should be 180°F in the thigh.
  4. For smaller servings, try roasting a bone-in turkey breast. Season turkey breasts as desired. Place on low rack with turntable underneath inside microwave. Use the Auto Roast™ mode: Press Auto Roast, then 3 for turkey breasts. Enter number of pounds, then press start. There is no need to preheat. An internal temperature of 170 degrees is required for a turkey breast.  

What are some tips for unstuffed turkeys?

  1. Unwrap the turkey and remove the neck and giblets.
  2. Rinse the turkey and pat dry with paper towels.
  3. Rub the skin with olive oil or butter for better browning.
  4. Raise the turkey up on a V-shaped rack inside a roasting pan. Use a roasting pan that allows for at least 3/4 of the turkey to be exposed above the sides of the pan. This allows the convection air to flow freely around the bird, giving it a nice, brown sear. It also helps to lock in the juices, creating a moist, tasteful meal. Dacor® offers roasting pans with a V-shaped racks (Accessory #: AORPVR). Please contact your local dealer to purchase it.
  5. Spray roasting rack and pan with nonstick cooking spray for easy clean-up.
  6. Fresh herbs added to the olive oil rub add great flavor. Use fresh, though, as dried may burn while roasting.
  7. For added flavor, slit the skin at the bottom of the breast to create a pocket between the skin and the breast. Insert the olive oil rub underneath the skin.
  8. Add chopped onions, carrots, celery, and whole herbs into the bird's cavity. This helps retain moisture while adding flavor to the turkey. These vegetables can be used to flavor homemade gravy after the turkey has reached its safe internal temperature.
  9. After the turkey is in the oven, sanitize every utensil, cutting board, and surface in the kitchen with a bleach-based cleanser and hot water.

What do I need to do in advance to prepare for roasting a turkey in convection?

  1. If your oven needs to be self-cleaned, do so at least 2 weeks in advance. If your oven is relatively clean, just remove the filter in the back of the oven cell and place it in the dishwasher to clean it.
  2. Purchase a frozen turkey at least 5 days in advance before roasting and allow it to thaw in the refrigerator.
  3. If you are brining the turkey, begin brining 4 hours before roasting (unless otherwise instructed by your original recipe).

What do I use to take an internal temperature?

If your Dacor® Oven has a meat probe, it is recommended that it is used to reach the proper temperature. An alternate way of taking the temperature is to use an instant-read thermometer. These can be found at any kitchen supply store.

What equipment do I need to roast a turkey in convection?

  1. A roasting pan with a V-shaped rack inside, available from Dacor® (# AORPVR). Please contact your dealer to purchase one. Kitchen supply stores also carry great roasting pans with V-shaped racks.
  2. Butcher's twine for trussing the turkey.
  3. A large cutting board.
  4. A good, sharp-slicing knife.
  5. A pair of tongs or slicing forks.
  6. An instant-read thermometer or oven meat probe.
  7. A serving platter.
  8. Aluminum foil.
  9. Bleach-based spray cleanser and paper towels.

What if my turkey seems to be cooking too quickly and we’re not eating for a few hours?

You can lower the oven temperature by about 50°F and cover the turkey with foil. This will slow down the cooking process.

What if the turkey sits in the brine for longer than 4 hours?

A couple of hours longer are fine, but don't allow it to soak any longer than 6 hours. It will not crisp as much and begin to dry out.

What is brining and what does it do for the turkey?

Brining is soaking the whole fresh turkey in salted water for a few hours before roasting. It enhances the flavor and helps retain moisture. The basic ratio for brining is 1 1/2-2 cups kosher salt per gallon of water for approximately 4 hours. But don't stop there - you can also add wine, broth, fresh cranberries or fruits to the brine to enhance the flavor.

What is carry-over cooking and do I need to do this?

Carry-over cooking is a term to describe the additional cooking a food goes through after it is pulled out of the oven. The turkey continues to cook approximately 10°F more after it is pulled out of the oven. It is best not to carve into the bird until it has rested for 10-15 minutes, since this will result in a loss of juices.

What is the best rack position for my turkey?

Numbered rack positions count up from the bottom of the oven cell to the top, like an elevator. Rack 1 begins at the bottom; rack 6 is at the top. The best rack position for any mode is rack 1 or 2, counting up from the bottom.

What is the best way to thaw a frozen turkey?

Frozen turkeys may prevent bacteria from growing, but it does not kill them. Therefore, it is important to keep turkeys out of the temperature danger zone (40-140°F). Never defrost a turkey by placing it on the counter. It can cause food-borne illness.
There are three ways to safely defrost a turkey:

  1. Under refrigeration. This requires adequate refrigerator space and advanced planning and is the preferred method for defrosting a turkey. The turkey should be placed on the lowest possible shelf to prevent any juices from spilling into other foods. A high-rimmed pan (2-3") is required to catch any juices. Thaw breast-side up. Defrost times will depend on the size of the bird. On average, it will take one day per 4 pounds for the bird to completely defrost. Plan on defrosting and cooking within a two day time period.
  2. Using a large sink and running water. The turkey may be defrosted by placing it in a sink of running water or in a sink of water that will be changed every half hour. Ample room is needed for loose particles and overflow. Special care must be taken in cleaning and sanitizing every tool used in preparation of the turkey. Hot water and a bleach-based cleanser should be used to sanitize the sink and utensils used.
  3. Using Pure Convection™. You may use Pure Convection™ at 150°F to defrost a partially frozen turkey for same-day cooking. Partially frozen means that the skin, legs and wings are defrosted and can move freely, but there are still some ice crystals and the inside of the turkey's cavity is still hard. Place turkey on an oven-roasting pan with a V-shaped rack. It will take approximately 8-11 minutes per pound to defrost the turkey. This is not recommended with frozen-solid turkeys as it will remain in the temperature danger zone for too long.

What is the largest-sized bird that will fit in my oven, microwave, or grill?

Oven cell size Turkey in pounds
  30" Wall Ovens and Ranges   30
  27" Wall Ovens   24
  Large Cell - ERD36 and ERD48   30+
  Companion Oven - ERD48   17
  DCM24 - Convection Microwave™   13
  PCOR30- Over-the-Range Convection Microwave™   9
  EOG36 and 52 Rotisserie    17

What temperature does the turkey need to reach?

Food  Internal temperature (ºF) e
  Turkey - unstuffed or stuffed    180 in the thigh
  Stuffing in turkey    165
  Turkey breast, bone-in, skin on   165

Where do I take the internal temperature of the turkey?

It is best to insert the thermometer under the leg into the meatiest part of the thigh. Make sure to avoid bone and gristle, as the temperature will read higher than it actually is. When the thermometer registers 180°F in the thigh, insert the thermometer a little further in. If it registers lower, then allow it to cook until it reaches 180°F. If it does not change, then it has reached the proper temperature and is done.

How much turkey per person should I plan on preparing?

About 1 1/2 pounds per every adult and 3/4 pound for each child. For example, a 16 1/2 -pound turkey will feed a dinner party of 9 adults and 3 children. This amount allows for some leftovers.

View All
Close